The course introduction is an opportunity for instructors to give an overview of the course and outline the key objectives for the session. Instructors should introduce themselves, discuss their own industry experience and also establish housekeeping rules, such as available facilities, break times, and actions to be taken in the event of an emergency. The drivers should also be given the chance to introduce themselves and discuss their expectations for the day, plus outline any experience they have in relation to the subjects to be covered during the session. This allows instructors to pitch training delivery at the right level for the audience. Don’t forget to establish the rules for participation (i.e no falling asleep/playing games on smartphones etc.) for the session and the importance of allowing people to express views freely but respectfully.
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During the course conclusion, the instructor will briefly review the topics covered during the day, before comparing the drivers’ expectations of the day to what has been achieved. The instructor should ensure they discuss the drivers’ key take-aways from the session and find out what behaviour they are going to change as a result of their learning in the session. The conclusion should also give the drivers the opportunity to offer comments on the course or ask any remaining questions. The instructor can then close the session or use the conclusion as a stepping stone to the optional course assessment.