Nors Forms

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Below you will find downloadable versions of useful forms and resources to help you with all your training and registration uploads to make things as easy as we can for you. Hope it helps!

Out of Hours Assistance

We recognise that there may be occasions where partners need to contact RTITB out of normal trading hours in order to fulfil TrainingFriend App requirements. If you require out of hours TrainingFriend assistance, please take the following steps. Telephone +44(0)7842316722. Leave a voicemail including full details of the nature of assistance required. The TrainingFriend App team will identify, from the information provided in the voicemail, the urgency of the matter. If deemed urgent we will call you back immediately or if deemed non-urgent we will call back at the start of the next working day. Please note if no information is left in the voicemail we will not call back until the start of the next working day.

ABA Categories

In early 2016 the ABA introduced a standardised list of workplace transport equipment categories to aid employers and recruiters in identifying operator qualifications, regardless of issuing body. As a member of the ABA, RTITB have implemented the use of the grouping codes and the table attached confirms which categories these codes cover.

Current ABA Categories

Accreditation Criteria

Our Accreditation Criteria lists our responsibilities as your accrediting body, and your responsibilities as an RTITB accredited organisation.

Accreditation Criteria

Appeals Procedure

In the event an accredited organisation receives a suspension, removal of instructor registration or RTITB decline an application or registration, you have the right to appeal this decision.

Appeals Procedure

Back to Back Refresher Courses

Back to Back Refresher Courses – Counterbalance to Reach/Reach to Counterbalance

Important information regarding the delivery and upload of back to back refresher courses from Counterbalance to Reach and vice versa.

Back to Back Refresher Information

Certificate Checklist

Here you will find a list of all items that need to be included on any RTITB accredited certificates you issue.

Certificate Checklist

Complaints Procedure

We hope that you will never have to make a complaint. But if you do then our procedure is here.

Complaints Procedure

Continuous Professional Development Form

An RTITB registered Instructor can renew any of their operator qualifications on NORS which have expired, using a CPD form – which means that they don’t have to re-train, just provide us with evidence of maintaining professional competence. When an Instructor trains candidates under NORS, they need to be registered on NORS themselves for the machine type. ID card or registration only options are available (see form for pricing).

CPD Form

Continuous Professional Development Example

Here is an example of the type of information that is required when completing your Instructor CPD form.

See our CPD Example here

Course Restrictions List

Restrictions must be used when an operator has received no practical or theoretical instruction in specific elements of the standard Basic Operator’s course. The Course Restrictions List advises of the topics available for restriction.

Course Restrictions List

Data Breach Policy Template

It’s important that you have a policy in place that describes what you will do in the event of a data breach. This template provides you with the prompts required to create a thorough policy.

Data Breach Policy Template

Data Retention Policy Template

You must have a policy in place that outlines the type of data you will be processing, why and how it is dealt with within your organisation. This template helps you to develop your policy.

Data Retention Policy Template

Example NORS Certificate & ID Card – issued by RTITB

Example NORS eCertificate and eCard – issued by RTITB

As an Accredited organisation, your NORS registered operators can be issued with an official RTITB eCertificate/eCard.

Example NORS eCertificate

Example NORS eCard

Example RTITB Approved NORS Certificate – issued by Accredited Organisation

As an RTITB Accredited organisation, you may choose to issue your own certification to operators. For consistency and correct specifications, this will need to match our approved template. Email your sample to accreditation_team@rtitb.com to be checked and approved.

Example NORS Certificate

Fair Processing Notice

Please find a copy of our current Fair Processing Notice, to be used prior to delivering RTITB accredited training.

Fair Processing Notice

ID Card/Certificate Request Form

NORS registered operators can apply for replacement eCertification/eCard direct from RTITB. Just a reminder: eCards are not available after registration has expired. RTITB Accredited Organisations can request replacements by accepting charges in an email to nors_team@rtitb.com.

ID Card/Certificate Request Form

Instructor Skills Mapping Matrix

RTITB registered lift truck instructors with relevant operator qualifications (registered with RTITB) can now map their skills to deliver training on a wider variety of machine types.

Instructor Skills Mapping Matrix

Making Extranet Applications - A Step By Step Guide

Making Extranet Applications – A Step By Step Guide

Watch our helpful how-to use NORS video here

Machine Categorisation Query Form

Are you having trouble verifying a specific truck type? Simply fill out the Machine Categorisation Query Form and send it to technical@rtitb.com.
Machine Categorisation Query Form

Non Accredited (non-NORS) Certificate Template

Training that is not uploaded to NORS is not recognised as RTITB accredited training. However, we understand there may be instances where your customers may not ask for this and in these cases, issued certificates must state that the training given was not accredited. Please see a template certificate which shows the information you can include on a non-NORS certificate.

Non Accredited (in-house) certificate with disclaimer

NORS Instructors Operator Qualifications Application

Any machine types a registered Instructor hasn’t previously added on NORS, but has a certificate of basic training for, can be added to their operator registrations with an “Instructors Operator Qualification” form. When an Instructor trains candidates under NORS, they need to be registered on NORS themselves for the machine type. ID card or registration only options are available (see form for pricing). Reminder: Paper Applications – turnaround time 7 working days (excluding queried applications)

Instructor Operator Qualification Application Form

NORS Matrix (Minimum Training Durations)

A comprehensive resource covering the minimum training durations for all RTITB accredited trainer’s guides. You will find the minimum training durations for different ratios as well as the reduction in duration for each applicable restriction and the relevant ABA category codes for each trainers guide.

NORS Matrix

NORS Operator eCard Guidance Application

NORS Operator eCard Guidance

Useful guidance to show how to download eCard, how to store it, and how to access it when needed.

NORS Operator eCard – Getting Started

NORS Operator eCard – How To Guide Video (Apple)

NORS Operator eCard – How To Guide Video (Android)

NORS Paper Application

Sometimes, it is not possible for you to register training straight away. You have 3 months from the training date to apply via the extranet. After this, you will need a paper application (£7.25+VAT surcharge applies). Paper Applications – turnaround time 7 working days (excluding queried applications)

Paper Application Form

NORS Pricing

With RTITB you can choose a pricing structure that suits you and your business. The various options for NORS are shown in the download.

NORS Pricing

NORS Turnaround Times

Updated monthly this shows the turnaround time of NORS applications for the different options offered. In March 2025, we achieved an average turnaround time of 100% of NORS applications completed within 7 working days, 100% applications within 5 working days, and 100% applications within 3 working days. Any Correct applications not completed within 7 working days are refunded.

RTITB Conversion List

'Conversion to' course options are not always applicable. There has to be significant similarities in the skill and knowledge requirements between the truck that an operator is converting from, and the truck that the operator is converting to.

View RTITB Conversion List

RTITB End of Course Feedback Form

Under ABA requirements, RTITB must observe and assess course delivery. This form helps to achieve this and it is to be completed at the conclusion of all RTITB accredited training courses with the total mark uploaded to NORS. This includes the required questions and you must not therefore use your own version in place of this form. A copy should be retained along with the operators training records.

RTITB End of Course Feedback Form

RTITB Trainers Guides & Equivalent ABA Codes

Here you will find a current list of RTITB Trainers Guides, with the relevant ABA category in which these cover. If you wish to deliver training on a truck that falls in an ABA code that is not covered by one of our guides, please contact the Accreditation Team to discuss your needs before you deliver any training, so we can find the best solution for you and your business. If the ABA truck category is not within one of our guides, please contact the Standards Team on +44(0)1952 520215 to see how we can help you.

List of RTITB Guides and Equivalent ABA codes.