Q : I ’ve lost my forklift card/certificate, what can I do?
A : If you’ve lost your card or certificate, don’t panic! You’re not alone, we’ve all been there. We’ve got a handy form that you can send into us so that we can find you on our system. Click on the link below to get a copy of the form and either fill it in on the screen and email us a copy or print it and send us a copy by post. Try to give us as much information as you can but don’t worry if you can’t fill in everything – make sure we have a contact telephone number so that we can reach you if we need to check anything.
Unfortunately, if you were trained before 2003, we won’t be able to find you in our system this way. In this case we would recommend contacting your training provider to see if they have record of your training. If not, you will need to attend an existing operator training in order to re-register.
Q : Can I check that a forklift card/certificate is valid?
Alternatively, you’ll find a 9-digit NORS registration number on the card/certificate. Click on this link to search for the operator using this number.
If the operator is in our system, their profile will show up. Click on ‘Details’ to view their training information.
All NORS registration numbers are 9-digits in length – if the number on the card/certificate is less than 9 digits, but it says RTITB, save yourself some time and don’t search it, it won’t show up. Give our Standards team a call instead, on 01952 520215.
Q : I want to train to be a forklift instructor. Can I do this with RTITB?
Q : I want to train to be an LGV instructor. Can I do this with RTITB?
Q : How can I find forklift training?
Q : How much does forklift training cost?
Q : How can I find Driver CPC training?
Q : How much does Driver CPC training cost?
Q : I can't log into MyRTITB
If you are experiencing issues logging in, please contact our NORS team on +44(0)1952 520209. Alternatively, click here to email us.
Q : My operator qualification has expired. Can I operate?
If you want to go on a Refresher course, visit our Course Locator.
Q : How long does it take to receive my forklift operator card / certificate after my course?
Q : Do my forklift certificates belong to me or my employer?
Q : How do I register my forklift instructor qualification?
Q : I’m a RTITB registered Instructor, can I deliver RTITB accredited training?
If you don’t want to be accredited, you can still issue a certificate for training you provide, but it must follow this template.
Q : How do I know if my training is RTITB accredited
Q : Where can I find my registration number?
Q : My employer won’t accept my RTITB qualification, why not?
The nature of the role/working environment may mean your employer would prefer you to hold a qualification from a different awarding body.