FAQ’s

A : All cards and certificates issued by RTITB from Aug 2018 have a QR code. Use your phone camera to scan the code and search our registration database.

Alternatively, you’ll find a 9-digit NORS registration number on the card/certificate. Click on this link to search for the operator using this number.

If the operator is in our system, their profile will show up. Click on ‘Details’ to view their training information.

All NORS registration numbers are 9-digits in length – if the number on the card/certificate is less than 9 digits, but it says RTITB, save yourself some time and don’t search it, it won’t show up. Give our Standards team a call instead, on 01952 520215.

A : Yes. You can find a professional course through the RTITB Instructor Centre Network or directly from the RTITB Instructor Academy.

Find course dates or your nearest provider here.

A :  The RTITB Instructor Academy offers courses that prepare you the independent National Register of LGV Instructors (NRI) exam. You can find out more about the course here.

A : We can help you find all kinds of material handling equipment training, not just forklift training. Have a look at our handy course locator, which can help you find RTITB accredited training providers near you.

A : Unfortunately, RTITB does not set training prices, that’s decided by training providers. Typically, though, training prices are determined by the length of the course. Contact any of our training providers through the course locator to discuss your requirements and pricing.

A : We have 150+ members providing RTITB Driver CPC training.  Have a look at our handy course locator, which can help you find your nearest member and what courses are running.

A : Unfortunately, RTITB does not set training prices, that’s decided by our members. Contact any of our members through the course locator to discuss your requirements and pricing.

A : MyRTITB is only available to RTITB accredited partners and Master Driver CPC Consortium members.

If you are experiencing issues logging in, please contact our NORS team on +44(0)1952 520209. Alternatively, click here to email us.

A : Your qualification won’t expire, it’s for life. But your registration with RTITB will expire, so if you want to renew it, you will need to go on a Refresher course. It’s entirely up to your employer whether they allow you to continue operating once your RTITB registration has expired.

If you want to go on a Refresher course, visit our Course Locator.

A : We will send out your certificate/card within 7 days of receiving an application from your training provider, as long as there are no problems with the application. If you are concerned that you have not received your certificate/card, please call our NORS team directly on +44(0)1952 520209.

A : An operator qualification belongs to you, not your employer. However, some employers will put training agreements in place that might affect this.

A : It’s really easy to register your instructor qualification, just fill in this form.

A : No. Accreditation is different to Registration. Accredited training partners are visited by the RTITB team annually to have their systems, facilities and training delivery audited. Additionally, accredited partners are required to register successful trainees on NORS. Instructors can become accredited in their own right, or they can work with accredited partners.

You can find out more about becoming accredited here.

If you don’t want to be accredited, you can still issue a certificate for training you provide, but it must follow this template.

A : You’ll find a unique 9-digit RTITB registration number on your certificate/card if your training is RTITB accredited. You can check your number by entering it here.

A : You should be able to find your 9-digit RTITB number on your certificate/card. If you are unable to locate this number, give the NORS team a call on: +44(0)1952 520209.

A : It is an employer’s responsibility to confirm that their employees have received adequate training. Company policies on training differ, and what individual employers consider suitable will differ also.

The nature of the role/working environment may mean your employer would prefer you to hold a qualification from a different awarding body.

A : RTITB qualifications are widely recognised in the UK, Ireland and Oman. You will also find recognition of our standards and qualifications in most places globally, but ultimately it remains a decision for the employer.

A : We’re always sad to hear when trainees feel that they have not received a satisfactory standard of training. We want to help you, so please get in touch by emailing our Standards Team: standards@rtitb.com