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RTITB: Business Continuity and Coronavirus

News | 12th Apr 2021

Updated: 12 April 2021 

We have received an update from DVSA confirming that both classroom-based and in-cab Driver CPC periodic training can restart from 26 April 2021 in Scotland (subject to following all social distancing and Covid-secure safety requirements).

DVSA still advises that periodic training should be delivered remotely wherever possible to help reduce the spread of the virus.

If you have any queries at all, please don’t hesitate to contact us on 01952 520211 or masterdrivercpc@rtitb.com.

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Updated: 12 April 2021 

Read guidance from the Health & Safety Executive (HSE) here on how to keep your workplace safe as Covid-19 restrictions are eased.

Following government guidance and the easing of restrictions, the majority of our team are now splitting their working hours between the office and home working.

We’re aware that our phone lines and email inboxes are busier than usual, and that some of you are unfortunately waiting longer than we would like. This is due to an increase in volume and limited team member availability. However, over the next six to eight weeks we will be introducing seven new people to the RTITB Team who will be on hand to help us get back to you quicker. We’re also excited to announce that we will be launching a Knowledge Base in June which will be full of helpful information so that you can find answers to your questions even more quickly.

ID cards, certificates, RTITB Shop orders etc. are now being posted out every day so you should see a quicker turnaround for these items.

Lift Truck Training

All forklift, plant, and materials handling training can continue following social distancing and Covid-secure safety requirements. In the most recent Health & Safety Executive (HSE) statement, 10 points of consideration to help employers and training providers manage the risk of Covid-19 transmission during training. Read the full statement here.

If you have any questions about this, or would like to find out more about how RTITB’s eLearning solutions could help you as an alternative (as suggested above by the HSE) please do get in touch with us on 01952 520236 or email  elearning@rtitb.com.

Driver CPC Periodic Training

Following an update from DVSA and JAUPT, it is confirmed that both classroom-based and in-cab Driver CPC Periodic Training can restart from 12th April 2021 in England and Wales, following social distancing and Covid-secure safety requirements.

However, it is strongly advised that Periodic Training should be delivered remotely wherever possible to help reduce the spread of Covid-19.

There is an anticipated restart date of 26 April 2021 for Scotland, if restrictions are lifted as currently proposed. We will provide further updates as soon as we receive them.

If you have any queries at all, please don’t hesitate to contact us on 01952 520211 or masterdrivercpc@rtitb.com.

Carriage of Dangerous Goods (ADR) Training and Examinations

Following an update from DVSA and SQA, it is confirmed that in-person ADR training can restart from 12th April 2021 in England and Wales, following social distancing and Covid-secure safety requirements.

There is an anticipated restart date of 26 April 2021 for Scotland, if restrictions are lifted as currently proposed. We will provide further updates on this as soon as we receive them.

If you have any queries at all, please don’t hesitate to contact us on 01952 520200 or adr@rtitb.com.

Your ongoing patience and understanding is very much appreciated.

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Updated: 11 March 2021  – Carriage of Dangerous Goods (ADR) training and examinations

We have received an update from DVSA and SQA confirming in-person ADR training can start in England from 12th April 2021 (subject to follow all social distancing and Covid-secure safety requirements). This includes third-party classroom-based ADR training. DVSA still encourages ADR training to be delivered remotely where possible to help restrict the spread of the virus.

DVSA anticipates lorry lessons, tests and theory training will restart on the same date. Please note that these dates are subject to restrictions being eased as planned in the Government roadmap. 

We’re waiting to hear from the Scottish and Welsh Governments, who are setting out similar plans to the UK Government.

If you have any queries at all, please don’t hesitate to contact us on 01952 520200 or adr@rtitb.com.

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Updated: 8 March 2021 – Restart of in-person Driver CPC periodic training – England Only

We have just received an update from DVSA confirming Commercial Training Providers can start to deliver in-person Driver CPC periodic training in England from 12th April 2021 (subject to follow all social distancing and Covid-secure safety requirements).

Additionally, in-vehicle Driver CPC periodic training in England can restart from 12th April 2021.

Please note that these dates are subject to restrictions being eased as planned in the Government roadmap. 

From 12th April, Driver CPC periodic training can be delivered on site by all employers and training providers, ensuring that the workplace/training facility is Covid-secure. If you travel to customer sites you should follow the relevant Government travel advice at the time.

Get in touch to get started with Driver CPC Periodic training or if you have any queries at all, please don’t hesitate to contact us on 01952 520211 or masterdrivercpc@rtitb.com.

We’re waiting to hear from the Scottish and Welsh Governments, who are setting out similar plans to the UK Government.

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Updated: 11 February 2021 – Delivery of Driver CPC Periodic Training

We have received an update from DVSA confirming that the guidance for remote Driver CPC periodic training delivery in England still stands until restrictions are lifted.

However, where necessary, essential Driver CPC periodic training can be delivered on site by employers who provide periodic training to their own employees using their own trainers on their own site. Employers must make sure their workplace is Covid-secure. Employers cannot use third-party trainers at their own site or arrange for their employees to be trained at a third-party site. Third-party trainers are encouraged to provide remotely delivered Driver CPC periodic training to drivers.

We know that delivering remote training is still new to many of you. We offer full support to help you get set up and can support you with delivering your first online DCPC training session. Get in touch to get started with remote Driver CPC Periodic training or if you have any queries at all, please don’t hesitate to contact us on 01952 520211 or masterdrivercpc@rtitb.com.

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Updated: 28 January 2021  – Carriage of Dangerous Goods (ADR) training and examinations

We have received an update from DVSA and SQA stating that the current ADR qualification extensions will not be extended beyond 28 February 2021.

Employers must reduce the spread of the virus by following Public Health England guidance/advice for employers to make sure their workplace and classroom is Covid-secure.

Employers can, if necessary, continue providing classroom-based dangerous goods (ADR) training to their own employees using their own trainers on their own site.

Third-party trainers are encouraged to deliver ADR training to drivers via remote delivery. Information about the remote delivery of ADR training can be found on the DGDT website here.

Employers should not use third party trainers at their own site or arrange for their employees to be trained at a third-party site.

Classroom based examinations can continue, both by employers who provide their own training and third-party trainers, providing the rooms are covid-secure. Employers and third-party trainers must reduce the spread of the virus by following the relevant health guidance in England, Scotland or Wales to make sure their workplace and classroom is covid-secure.

If you have any queries at all, please don’t hesitate to contact us on 01952 520200 or adr@rtitb.com.

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Updated: 27 January 2021  – Updated guidance for delivery of Driver CPC Periodic Training

We have received an update from JAUPT confirming that the guidance for Driver CPC periodic training delivery in England, Scotland, Wales and Northern Ireland has been reviewed and updated.

Following this update, we can confirm that where possible, all Driver CPC periodic training should be delivered remotely until restrictions are lifted.

However, where necessary, essential Driver CPC periodic training can be delivered on site by employers who provide periodic training to their own employees using their own trainers on their own site.

Employers must make sure their workplace is Covid-secure. Employers cannot use third-party trainers at their own site or arrange for their employees to be trained at a third-party site.

Third-party trainers are encouraged to provide remotely delivered Driver CPC periodic training to drivers. We know that delivering remote training is still new to many of you.

We offer full support to help you get set up and can support you with delivering your first online DCPC training session. Get in touch to get started with remote Driver CPC Periodic training or if you have any queries at all, please don’t hesitate to contact us on 01952 520211 or masterdrivercpc@rtitb.com.

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Updated: 7 January 2021  – Forklift Operator Training & Covid19

The HSE (Health & Safety Executive) have reviewed and slightly amended their pre-Christmas statement regarding lift truck operator training and Covid19. HSE have confirmed that urgent and essential lift truck operator training can continue during the current national lockdown. In the statement the HSE have provided 10 points of consideration for employers and training providers which help to manage the risk of COVID-19 transmission during training.

Read the full statement here.

If you have any questions about this statement, or would like to find out more about how RTITB’s eLearning solutions could help you as an alternative as suggested above by the HSE, please do not hesitate to get in touch with us on 01952 520236 or email  solutions@rtitb.com.

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Updated: 6 January 2021  – Driver CPC Training – UK

We have received an update from DVSA providing the latest information following the new national lockdown.

  • Driver CPC training should only be carried out remotely via webinar or video-conferencing software, such as ZoomTeams etc. (no classroom training)
  • In-cab Driver CPC training is suspended until restrictions are lifted
  • Vocational theory and practical tests are suspended until restrictions are lifted
  • All theory tests are suspended until restrictions are lifted

We know that delivering remote training is still new to many of you. We offer full support to help you get set up and can support you with delivering your first online DCPC training session.

Get in touch to get started with remote Driver CPC Periodic training or if you have any queries at all, please don’t hesitate to contact us on 01952 520211 or masterdrivercpc@rtitb.com

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Updated: 23 December 2020  – Driver CPC Training – SCOTLAND

We have just received an update from JAUPT providing the latest information for those members in Scotland:

The Scottish Government announced on 19 December that mainland Scotland will be moving into level 4 restrictions from 00:01 on 26 December for a period of 3 weeks. All Driver CPC periodic training in Scotland must be done remotely until the area is moved out of level 4. In-vehicle periodic training courses also must not take place in an area moved into protection level 4.

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Updated 23 December 2020 – Lift Truck Instructor Training

Following the statement yesterday from the HSE about lift truck training in Tier/Level 4 areas and in anticipation of more areas being moved into Tier/Level 4 over the next few days/weeks we wanted to provide guidance on the delivery of RTITB Lift Truck Instructor courses in these areas/for delegates from these areas.

The HSE was clear that essential training can and should continue, therefore the necessity of the instructor training for the delegate due to attend training will need to be determined by the company. If the company feel it is essential training and their risk assessment deems the training ‘necessary’ instructor training can go ahead in covid secure environments. This means that you can deliver/attend instructor training taking into account all of the guidance from the HSE. View the HSE guidance. As per this guidance, you should explore how you can reduce face to face contact for an instructor course  – for example, attending the theory parts of the course remotely first and then doing the practical training in person.

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Updated 23 December 2020 – ADR

We have just received an updated from DVSA providing the latest information for those ADR Dangerous Goods members in England Tier 4 areas and Wales alert Level 4 areas.

  • Classroom ADR training and examinations is suspended until Tier 4 and Level 4 restrictions are lifted
  • Remote ADR training can continue via webinar or video-conferencing software such as ZoomTeams etc.
  • You must not travel outside of a Tier 4 or Level 4 area to deliver training or take a pupil for a test

Get in touch to get started with remote ADR training or if you have any queries at all, please don’t hesitate to contact us on adr@rtitb.com.

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Updated: 22 December 2020  – Forklift Operator Training & Covid19

We contacted HSE (Health & Safety Executive) on Monday 21st December to request clarification following the announcements regarding Covid-19 at the weekend. We have now received a cleared statement from them regarding Covid-19 precautions and lift truck training.

Read the full statement here.

If you have any questions about this statement, or would like to find out more about how RTITB’s eLearning solutions could help you as an alternative as suggested above by the HSE, please do not hesitate to get in touch with us on 01952 520236 or email  solutions@rtitb.com.

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Updated: 20 December 2020  – Driver CPC Training – ENGLAND & WALES

We have just received an update from DVSA providing the latest information for those members in England Tier 4 areas and Wales.

England – Tier 4 areas only 

  • In-cab Driver CPC training is suspended until Tier 4 restrictions are lifted
  • Classroom Driver CPC training can take place in essential circumstances only
  • Remote Driver CPC training can continue via webinar or video-conferencing software, such as ZoomTeams etc.
  • Vocational theory and practical tests are suspended until Tier 4 restrictions are lifted
  • You must not travel outside of a Tier 4 area to deliver training or take a pupil for a test

View a full list of the areas affected within Tier 4.

Wales – From 20 December all areas of Wales are in alert level 4 until the next formal review by the Welsh Government 

  • In-cab Driver CPC training is suspended until restrictions are lifted
  • Classroom Driver CPC training can take place in essential circumstances only
  • Remote Driver CPC training may continue via webinar or video-conferencing software, such as ZoomTeams etc.
  • Vocational theory and practical tests are suspended until restrictions are lifted
  • You should not travel outside of Wales under any circumstances to deliver training or take a pupil for a test

We know that delivering remote training is new to many of you, we offer full support to help you get set up and, where needed, delivering your first online DCPC training sessions.

Get in touch to get started with remote Driver CPC Periodic training or if you have any queries at all, please don’t hesitate to contact us on 01952 520211 or masterdrivercpc@rtitb.com.

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Updated: 11 November 2020

Driver CPC Periodic Training

We have just received an update from DVSA (Driver and Vehicle Standards Agency) advising that Driver CPC Periodic Training can be carried out in a suitable Covid-secure classoom-style location environment if it is not possible to deliver the training remotely. In-vehicle Driver CPC training is still suspended.

Members of the RTITB Master Driver CPC Consortium can deliver Driver CPC Periodic training via webinar or video-conferencing software, such as ZoomTeamsSkype which will create a ‘virtual classroom’ setting, where the Instructor can interact with and guide drivers, and where learners can interact with one another too.

As delivering remote training is new to many this year, we offer full support to organisations and Instructors in setting up and, where needed, delivering their first online CPC training sessions.

Get in touch for more information on getting started with remote Driver CPC Periodic training or if you have any queries at all, please don’t hesitate to contact us on +44 (0) 1952 520211 or masterdrivercpc@rtitb.com.

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UPDATED: 3 November 2020

The RTITB offices will be closed from Thursday 5th November, in line with the four-week nationwide lockdown announced by the Government over the last weekend. The RTITB team will be working from home.  However, please note that the RTITB Instructor Academy will remain open for the duration for both COVID-secure in person training, and remote courses.

We expect the coming weeks to be extremely busy, so we appreciate your understanding as it may take a little longer to reach us on the phone, or for your voicemail to be returned. Please also be aware that some members of the team will be on furlough leave during the lockdown period.

To help further prevent delays, please try to email rather than post any items during this time. If you’re unsure what email to use, please contact solutions@rtitb.com which is being monitored continuously.

ID Cards and Certificates

As well as helping to keep people safe during this time, we are committed to minimising disruption to our customers as far as possible. For this reason, we will continue to dispatch ID cards and certificates twice per week, on Tuesday and Thursday.

Orders from the RTITB Shop

All purchases made via the RTITB Shop will also be dispatched twice weekly on the same days.

Audits and Lift Truck Instructor exams

Our team will continue to deliver audits and conduct Lift Truck Instructor examinations remotely in the coming weeks, in all but exceptional circumstances.

Renewing Instructor qualifications

If you are unable to review your Instructor qualification because you are shielding or unable to access a re-registration course, please contact us on exams@rtitb.com to discuss a registration extension.

Delivering MHE training

We believe that it is vitally important to continue lift truck training, but to do so safely. Please read our joint statement with AITT for advice here.

eLearning (for various machine types) is also available to reduce face to face contact time or to provide refresher training certificate extensions to those who are unable to attend an operator refresher course.

Delivering Driver CPC training

JAUPT advised us on 2nd November 2020 that they were not aware of any changes to Driver CPC delivery methods during the upcoming lockdown, however DVSA advised us on 3rd November that Driver CPC Periodic training must only be delivered remotely during the lockdown period, for example via ZoomTeamsSkype or any other video communication platform. All face to face Driver CPC courses must be stopped until Wednesday 2nd December. We will be in contact with members who have face to face training courses planned in shortly with further guidance.

To get set up to deliver remote Driver CPC Periodic Training remotely, get in touch – masterdrivercpc@rtitb.com.

Delivering Dangerous Goods Driver training (ADR)

SQA have advised us that they are currently in discussions with the Department for Transport in order to get clarification on how the lockdown impacts ADR training. They hope to be able to clarify the impact (if any) soon.

We will continue to keep you updated on any changes to our services as the situation and government guidance progresses. Thank you for your continued support.

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UPDATE: 23 September 2020

After the Prime Minister’s address last night, most members of the RTITB team are now back working from home. However, to ensure we can continue to dispatch training certificates and ID cards, very limited members of the team will be working from the office. Our team is committed to responding to voicemails within 4 hours wherever possible, and all emails will be answered within a maximum of 4 working days (although we try and do this quicker wherever we can!). Because the team is smaller than usual, we are posting out ID cards, letters, certificates and RTITB Shop orders on a Tuesday and Thursday, rather than every day.

Many of us are working different hours and shifts to normal, and until at least December we will continue to close at 12:30 on Friday lunchtime. We know that things are taking longer than you and we would want, however, we are working really hard to support you at this difficult and unusual time.

The transport and logistics sector remains as vital as ever – and should work to safely keep the supply chain moving – a key part of this will be to continue to train our workforces – those all important key workers. During these changing times, all RTITB services are available but may be delivered remotely rather than in-person.

As ever, we appreciate your understanding and would like to say a huge thank you for your continued custom, support and patience.

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UPDATE: 14 September 2020

Over the past couple of weeks, it’s been great to see more and more of our customers returning to delivering training but this does mean that our team are currently receiving a higher than usual level of phone calls. As we continue to work with a reduced team, this may mean that on some occasions your call will be directed to an answerphone.  However, our team members are doing everything they can to respond to all enquiries and calls in as timely manner as is currently possible.

All of our departments are committed to responding to voicemails within 4 hours, and email enquiries should receive an answer within a maximum of 4 working days (although often much sooner!). For the time being, we are continuing to post ID cards, letters, certificates and orders from the online RTITB Shop twice a week on a Tuesday or a Thursday.

We know these small delays in reaching us may be inconvenient at times, but please rest assured that our team is here for you, working hard to provide a high level of support as we all adapt to ongoing changes and challenges.  Should you have any questions or feedback, please do contact us. Thank you for your ongoing patience and understanding.

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UPDATE: 15 June 2020

As we all start to adjust following the relaxation of lockdown we wanted to let you know that we continue to work with a reduced team, meaning things are still taking a little longer than we would like. For the time being, we are responding to all emails within a maximum of 4 working days (more quickly, wherever we can). The post is received and dealt with twice weekly and all hard copy ID cards, certificates, letters etc. are posted out from the office on a Tuesday and Thursday. The normal turnaround time of 2 hours is being achieved for digital NORS certificates. The RTITB team is (in the main) still working from home and many are working different hours and shifts to normal. For the time being we will continue to close at 12.30 on Friday lunchtime.

We know the last 12 weeks or so have been incredibly difficult for you, and that, for the foreseeable future, we will all face daily challenges. We will work with you and help you wherever we can – please contact us any time with questions, requests, suggestions, and ideas.

Finally, a huge thank you from all of us at RTITB for your continued custom, support, and patience. 

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UPDATE: 31 March 2020

The logistics sector remains as vital as ever during the current coronavirus pandemic. In fact, the Department for Transport (DfT) has confirmed that the work of the logistics should continue as far as possible during this time and must keep supply chains moving. Read more.

However, during this time RTITB services around materials handling equipment training, Driver CPC and Instructor qualifications continue to evolve.

Firstly, we can now confirm that for those Instructors who have been unable to attend an Instructor re-registration course due to COVID-19, registrations can be extended by up to 12 weeks by RTITB. To arrange this, please call us on 01952 520204 at least 7 days before your registration is due to expire.

We have also had many enquiries about managing the practical aspect of MHE and Plant operator refresher training. RTITB recommends that wherever possible this is conducted on a 1:1:1 basis and in line with the Public Health England Requirements. Theory training should be done remotely via video link or equivalent. Learn more about this here.

The HSE (Health and Safety Executive) has also clarified in a recent statement that it may be reasonable and practicable for companies to extend the validity of operator certificates by up to 3 months for operators unable to attend re-qualification training due to reasons associated with coronavirus. Companies wishing to do this should document their decision and reasons for it and then issue an updated authorisation to operate to their operators. Employers taking this route should remember that they still have a legal duty to ensure their lift truck drivers are operating safely.

RTITB is able to offer official extensions on NORS registrations for 12 months where refresher eLearning has been conducted. Click here to find out more.

For those who are continuing to deliver practical MHE training or using materials handling equipment, we recommend reading this helpful guidance on cleaning methods for MHE and Plant that has been issued by the British Industrial Truck Association (BITA).

DVSA has today confirmed that drivers whose DQC (Driver Qualification Card) expires in the period 1st March 2020 to 30th September 2020 can continue driving without completing the full 35 hours of Periodic Training. Drivers should carry with them their expired DQC if they have it and note that drivers will be required comply with normal rules from 1st October 2020. Remote Driver CPC training is still available for those drivers who wish to use this time to complete DCPC training hours.

Finally, while we are continuing to offer all our services to customers, from 1st April 2020 we will be closing at 12.30 on a Friday. Our out of hours service will deal with any urgent enquiries – just leave a voicemail and we will respond to you ASAP.

  • General out of hours – 07841 158094 or 07889 546420
  • Urgent Driver CPC assistance – 07841 918552

We will continue to keep you updated on any changes to our services as the situation and government guidance progresses.

 


UPDATE: 24 March 2020

After Boris Johnson’s announcement last night, all members of the RTITB team are now working from home. We continue to offer vital services during this time however we have made further changes as follows:

  • The DVSA has advised that all classroom Driver CPC should be stopped, but we have a remote solution due to start on 25th March. RTITB was quick to submit and receive approval by DVSA for a remote Driver CPC delivery model which will continue until 12 June 2020 (at which time the situation will be reviewed)
  • Instructors who have registrations expiring should contact us 1 week before expiry to discuss their circumstances. Where possible, we may be able to extend the registration by up to 12 weeks but this will be done on a case by case basis, based on an analysis of the situation at the time.
  • The RTITB Instructor Academy is now not running courses until at least 17th April 2020. If you need an instructor course which is essential for the health/food/hygiene or other critical service in the supply chain, please contact us to discuss. We are taking usual bookings for July onwards.
  • “Notice to Owners and Users of Materials Handling and Plant Equipment”. An important statement from BITA & FLTA was issued on Monday about thorough examination and other fundamental requirements that remain in place. Read more here.
  • Physical cards and certificates won’t be despatched by RTITB at the moment, but digital certificates will be sent out instead where possible. Where this is not possible, official letters confirming qualifications will be supplied by email
  • Orders in the online shop can be made but they won’t be despatched until further notice. Any orders for trainers guides or anything that can be supplied electronically, will be supplied electronically in the meantime.

If you need our support, you can call us on the usual numbers but if the lines are busy you can also use these numbers (if these lines are busy too – please keep trying!)

  • Ally Little – 07549 044415
  • Alex Samson – 07919 101533
  • Anna Chodaczek – 07549 044434
  • Andy Blatch – 07719 90879
  • Asher Thomas – 07549 044205
  • Dave Cox – 07836 332556
  • Emma Rodgers – 07933 826013
  • Gavin Hutchinson – 07738 869363
  • Jane Hughes – 07803 496861
  • Josh Hazell – 07933 825933
  • Kiri Morris – 07783 477020
  • Laura Mack – 07841 918552
  • Laura Nelson – 07841 158094
  • Leeanne Williams – 07912 668709
  • Matt Orrin – 07725 794542
  • Nick Welch – 07889 546420
  • Rich Brewer – 07921 453816
  • Sarah Brown – 07725 047075
  • Simon Richards – 07881 843741
  • Tracey Bennett – 07549 044206 (RTITB Instructor Academy)

 


UPDATE: 20 March 2020

We are adapting our approach for some of our services during this challenging time for the warehousing and logistics sector. Our goal is to maintain the support needed for these essential services and we are evolving accordingly with discussion with HSE, DVSA, BITA, FLTA, FTA, RHA and others.

For example, RTITB audits are taking place remotely for some businesses and the RTITB Instructor Academy in Telford is open for training, but only for courses where it is safe with relevant social distancing.

Not only are we busy supporting our partners, but we are also operating with a slightly reduced workforce, so services are taking a little longer than normal. Please bear with us. We have a core team at the RTITB HQ with many of the team working from home.

As some warehouses experience increased demand for new lift truck operators, or cannot let existing operators go for refresher training, we have reduced the cost of our eTruck training solution to just £50+VAT per licence which means theory training can be done at home, out of usual staff hours. Our aim is to keep warehouses operating safely as some operations expand (or need to cover due to sickness) their workforce with new starters.

More updates to follow over the coming weeks, particularly for LGV drivers.

Talk to us if you need specific support for your operation.


UPDATE: 12 March 2020

In light of the evolving Coronavirus situation, RTITB is keen to reassure customers that we are open for business and providing all of our usual services.

We understand that this is a difficult time for many businesses and are working hard to minimise any disruption to our customers. However, keeping people safe is always our top priority, so our team is not currently undertaking any unnecessary travel.

Meetings and audits are all still taking place as planned, but we are now conducting these via telephone or video call.

Where possible, we are continuing to conduct examinations in person. However, where that is not an option (such as in the Republic of Ireland), we are working to offer this service remotely.

We are currently operating in line with government and NHS guidelines and are continually reviewing the situation with safety in mind. Should anything change our customers will be informed as soon as possible.

RTITB would like to thank its employees and customers for their continued support and patience throughout these highly unusual circumstances.

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