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RTITB: Business continuity and Coronavirus

News | 23rd Sep 2020

UPDATE: 23 September 2020

After the Prime Minister’s address last night, most members of the RTITB team are now back working from home. However, to ensure we can continue to dispatch training certificates and ID cards, very limited members of the team will be working from the office. Our team is committed to responding to voicemails within 4 hours wherever possible, and all emails will be answered within a maximum of 4 working days (although we try and do this quicker wherever we can!). Because the team is smaller than usual, we are posting out ID cards, letters, certificates and RTITB Shop orders on a Tuesday and Thursday, rather than every day.

Many of us are working different hours and shifts to normal, and until at least December we will continue to close at 12:30 on Friday lunchtime. We know that things are taking longer than you and we would want, however, we are working really hard to support you at this difficult and unusual time.

The transport and logistics sector remains as vital as ever – and should work to safely keep the supply chain moving – a key part of this will be to continue to train our workforces – those all important key workers. During these changing times, all RTITB services are available but may be delivered remotely rather than in-person.

As ever, we appreciate your understanding and would like to say a huge thank you for your continued custom, support and patience.


UPDATE: 14 September 2020

Over the past couple of weeks, it’s been great to see more and more of our customers returning to delivering training but this does mean that our team are currently receiving a higher than usual level of phone calls. As we continue to work with a reduced team, this may mean that on some occasions your call will be directed to an answerphone.  However, our team members are doing everything they can to respond to all enquiries and calls in as timely manner as is currently possible.

All of our departments are committed to responding to voicemails within 4 hours, and email enquiries should receive an answer within a maximum of 4 working days (although often much sooner!). For the time being, we are continuing to post ID cards, letters, certificates and orders from the online RTITB Shop twice a week on a Tuesday or a Thursday.

We know these small delays in reaching us may be inconvenient at times, but please rest assured that our team is here for you, working hard to provide a high level of support as we all adapt to ongoing changes and challenges.  Should you have any questions or feedback, please do contact us. Thank you for your ongoing patience and understanding.


UPDATE: 15 June 2020

As we all start to adjust following the relaxation of lockdown we wanted to let you know that we continue to work with a reduced team, meaning things are still taking a little longer than we would like. For the time being, we are responding to all emails within a maximum of 4 working days (more quickly, wherever we can). The post is received and dealt with twice weekly and all hard copy ID cards, certificates, letters etc. are posted out from the office on a Tuesday and Thursday. The normal turnaround time of 2 hours is being achieved for digital NORS certificates. The RTITB team is (in the main) still working from home and many are working different hours and shifts to normal. For the time being we will continue to close at 12.30 on Friday lunchtime.

We know the last 12 weeks or so have been incredibly difficult for you, and that, for the foreseeable future, we will all face daily challenges. We will work with you and help you wherever we can – please contact us any time with questions, requests, suggestions, and ideas.

Finally, a huge thank you from all of us at RTITB for your continued custom, support, and patience. 


UPDATE: 31 March 2020

The logistics sector remains as vital as ever during the current coronavirus pandemic. In fact, the Department for Transport (DfT) has confirmed that the work of the logistics should continue as far as possible during this time and must keep supply chains moving. Read more.

However, during this time RTITB services around materials handling equipment training, Driver CPC and Instructor qualifications continue to evolve.

Firstly, we can now confirm that for those Instructors who have been unable to attend an Instructor re-registration course due to COVID-19, registrations can be extended by up to 12 weeks by RTITB. To arrange this, please call us on 01952 520204 at least 7 days before your registration is due to expire.

We have also had many enquiries about managing the practical aspect of MHE and Plant operator refresher training. RTITB recommends that wherever possible this is conducted on a 1:1:1 basis and in line with the Public Health England Requirements. Theory training should be done remotely via video link or equivalent. Learn more about this here.

The HSE (Health and Safety Executive) has also clarified in a recent statement that it may be reasonable and practicable for companies to extend the validity of operator certificates by up to 3 months for operators unable to attend re-qualification training due to reasons associated with coronavirus. Companies wishing to do this should document their decision and reasons for it and then issue an updated authorisation to operate to their operators. Employers taking this route should remember that they still have a legal duty to ensure their lift truck drivers are operating safely.

RTITB is able to offer official extensions on NORS registrations for 12 months where refresher eLearning has been conducted. Click here to find out more.

For those who are continuing to deliver practical MHE training or using materials handling equipment, we recommend reading this helpful guidance on cleaning methods for MHE and Plant that has been issued by the British Industrial Truck Association (BITA).

DVSA has today confirmed that drivers whose DQC (Driver Qualification Card) expires in the period 1st March 2020 to 30th September 2020 can continue driving without completing the full 35 hours of Periodic Training. Drivers should carry with them their expired DQC if they have it and note that drivers will be required comply with normal rules from 1st October 2020. Remote Driver CPC training is still available for those drivers who wish to use this time to complete DCPC training hours.

Finally, while we are continuing to offer all our services to customers, from 1st April 2020 we will be closing at 12.30 on a Friday. Our out of hours service will deal with any urgent enquiries – just leave a voicemail and we will respond to you ASAP.

  • General out of hours – 07841 158094 or 07889 546420
  • Urgent Driver CPC assistance – 07841 918552

We will continue to keep you updated on any changes to our services as the situation and government guidance progresses.


UPDATE: 24 March 2020

After Boris Johnson’s announcement last night, all members of the RTITB team are now working from home. We continue to offer vital services during this time however we have made further changes as follows:

  • The DVSA has advised that all classroom Driver CPC should be stopped, but we have a remote solution due to start on 25th March. RTITB was quick to submit and receive approval by DVSA for a remote Driver CPC delivery model which will continue until 12 June 2020 (at which time the situation will be reviewed)
  • Instructors who have registrations expiring should contact us 1 week before expiry to discuss their circumstances. Where possible, we may be able to extend the registration by up to 12 weeks but this will be done on a case by case basis, based on an analysis of the situation at the time.
  • The RTITB Instructor Academy is now not running courses until at least 17th April 2020. If you need an instructor course which is essential for the health/food/hygiene or other critical service in the supply chain, please contact us to discuss. We are taking usual bookings for July onwards.
  • “Notice to Owners and Users of Materials Handling and Plant Equipment”. An important statement from BITA & FLTA was issued on Monday about thorough examination and other fundamental requirements that remain in place. Read more here.
  • Physical cards and certificates won’t be despatched by RTITB at the moment, but digital certificates will be sent out instead where possible. Where this is not possible, official letters confirming qualifications will be supplied by email
  • Orders in the online shop can be made but they won’t be despatched until further notice. Any orders for trainers guides or anything that can be supplied electronically, will be supplied electronically in the meantime.

If you need our support, you can call us on the usual numbers but if the lines are busy you can also use these numbers (if these lines are busy too – please keep trying!)

  • Ally Little – 07549 044415
  • Alex Samson – 07919 101533
  • Anna Chodaczek – 07549 044434
  • Andy Blatch – 07719 90879
  • Asher Thomas – 07549 044205
  • Dave Cox – 07836 332556
  • Emma Rodgers – 07933 826013
  • Gavin Hutchinson – 07738 869363
  • Jane Hughes – 07803 496861
  • Josh Hazell – 07933 825933
  • Kiri Morris – 07783 477020
  • Laura Mack – 07841 918552
  • Laura Nelson – 07841 158094
  • Leeanne Williams – 07912 668709
  • Matt Orrin – 07725 794542
  • Nick Welch – 07889 546420
  • Rich Brewer – 07921 453816
  • Sarah Brown – 07725 047075
  • Simon Richards – 07881 843741
  • Tracey Bennett – 07549 044206 (RTITB Instructor Academy)


UPDATE: 20 March 2020

We are adapting our approach for some of our services during this challenging time for the warehousing and logistics sector. Our goal is to maintain the support needed for these essential services and we are evolving accordingly with discussion with HSE, DVSA, BITA, FLTA, FTA, RHA and others.

For example, RTITB audits are taking place remotely for some businesses and the RTITB Instructor Academy in Telford is open for training, but only for courses where it is safe with relevant social distancing.

Not only are we busy supporting our partners, but we are also operating with a slightly reduced workforce, so services are taking a little longer than normal. Please bear with us. We have a core team at the RTITB HQ with many of the team working from home.

As some warehouses experience increased demand for new lift truck operators, or cannot let existing operators go for refresher training, we have reduced the cost of our eTruck training solution to just £50+VAT per licence which means theory training can be done at home, out of usual staff hours. Our aim is to keep warehouses operating safely as some operations expand (or need to cover due to sickness) their workforce with new starters.

More updates to follow over the coming weeks, particularly for LGV drivers.

Talk to us if you need specific support for your operation.

UPDATE: 12 March 2020

In light of the evolving Coronavirus situation, RTITB is keen to reassure customers that we are open for business and providing all of our usual services.

We understand that this is a difficult time for many businesses and are working hard to minimise any disruption to our customers. However, keeping people safe is always our top priority, so our team is not currently undertaking any unnecessary travel.

Meetings and audits are all still taking place as planned, but we are now conducting these via telephone or video call.

Where possible, we are continuing to conduct examinations in person. However, where that is not an option (such as in the Republic of Ireland), we are working to offer this service remotely.

We are currently operating in line with government and NHS guidelines and are continually reviewing the situation with safety in mind. Should anything change our customers will be informed as soon as possible.

RTITB would like to thank its employees and customers for their continued support and patience throughout these highly unusual circumstances.